JOURNEY FAQ’S

Are the carriages suitable for wheelchairs?

Unfortunately, our heritage carriages don’t allow for wheelchair boarding. Please contact us to discuss specific mobility needs in relation to wheelchair use, and we’ll be able to advise on any route-specific accessibility issues (such as station footbridges).

Can I request a forward facing seat?

Unfortunately we never know prior to departure which way round our train will be configured in relation to direction of travel, so this is not possible.

Can we take our own food and drink items when travelling in First Class?

Yes, it is perfectly in order to do this and many people chose to take their own picnic hampers on board and use the range of products from the buffet bar to top up as required.

COVID-19 Control Measures On-Board Our Train

Due to the continued global issue with Coronavirus, the decision was made to relax some our control measures in line with Government guidelines. Staff and passengers are strongly encouraged to adopt sensible and practical precautions when on or around our services. Some initiatives brought about by Coronavirus have been retained as they are deemed reasonable and deliverable countermeasures against infection.

Below is an overview of what we have put in place:

Perspex screens.

Perspex screens have been fitted between the seats throughout the train to act as a physical barrier and separate guests from each other.

Antiseptic hand sanitiser.

Antiseptic hand sanitiser has been installed in each vestibule end and in each toilet. These will be checked throughout the day during service.

Hand sanitiser pens.

Hand sanitiser pens will be placed on the tables for each guest to use throughout the journey. These are for the guests to keep and take with them at the end of the journey if they wish.

Thank you for your co-operation and understanding.

If you have any questions, please ask one of our on-board team.

Do you have lavatories on the train?

Yes, lavatories are situated at each end of every carriage on the train.

How do I know which platform my train departs from?

Upon arrival at your departure station please check the information screens or ask a member of station staff.

Will my party be seated together?

Yes, we always seat parties of any number together at the same, adjacent or consecutive rows dictated by the number of people.

BOOKING FAQ’S

Is the return journey included in the price?

All Intercity trips are return and this is included in the cost. We never offer a one-way service.

When will we receive our travel documents?

Travel documents including boarding cards, confirmed passenger timings and any relevant itinerary information will be sent to you by post and you should receive these usually no later than 7 days prior to the departure date.

SEATING PLAN

Say goodbye to packed commuter trains and hello to luxurious leg room and cushioned comfort. All our seating is arranged around tables, either for four or two passengers. Look at our seating plans to find out more.

– All our seating is arranged around tables for a maximum of four or two people

– All tables are located next to a window.

– Single travelers can book a seat at a window table for two (if available). This is the only way to guarantee a window seat as a single traveller

– It is not possible to book 3 seats at a ‘Window Table for 2’.

CLASSES OF TRAVEL

Sit back and relax, welcome aboard Intercity. Offering bargain priced day tours in First Class comfort on our modern high speed air conditioned Intercity train.

FIRST CLASS

Enjoy the Intercity experience from the comfort of your First Class seat. All you should do is sit back and enjoy the ride.